PSA on the Dovpo Topside

Discussion in 'Squonkers' started by Deucesjack, Dec 13, 2018.

  1. Raymcconn

    Raymcconn 2 year member

    Joined:
    Aug 28, 2017
    Messages:
    2,453
    Likes Received:
    11,362
    No need to be sorry, glad you did tell it like it is.
     
    pete67 likes this.
  2. madstabber

    madstabber 2 year member

    Joined:
    Aug 18, 2017
    Messages:
    514
    Likes Received:
    682
    I can’t believe he would say “because I don’t feel like it” as an answer to why he can’t replace a defective product. I’ve heard lots of great things about this mod and still want one. I think I will make sure I buy from a solid vendor in case I run into problems. You should try to get ahold of a manager or higher up in the company to share your story with. I would never advocate for someone to lose their job, especially this time of year, but this guy is obviously in the wrong profession. Thanks for pointing this out to the community and hopefully enough noise will be made to shake up the customer service department there and they change their policy of repair/replace defective gear based on their employee’s mood or whims that day. Shameful behavior and they have a lesson to learn.
     
    pete67 and Deucesjack like this.
  3. madstabber

    madstabber 2 year member

    Joined:
    Aug 18, 2017
    Messages:
    514
    Likes Received:
    682
    Any updates?? I looked for a review but haven’t found one, am I missing it or is it still being worked on?
     
    pete67 and Deucesjack like this.
  4. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Still being worked on. Only got the resolution today. This story just got better. I'll be dropping the video soon.

    Sent from my SM-N950U using Tapatalk
     
  5. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Here is the full story.



    Sent from my SM-N950U using Tapatalk
     
  6. Vapin4Joy

    Vapin4Joy 2 year member reviewer

    Joined:
    Jul 19, 2017
    Messages:
    17,523
    Likes Received:
    62,212
    Jack :emoji_grin::emoji_thumbsup:
     
    pete67 likes this.
  7. madstabber

    madstabber 2 year member

    Joined:
    Aug 18, 2017
    Messages:
    514
    Likes Received:
    682
    Dovpo, I hope you’re listening. Even if everything your guy did was by the book, he sure as hell didn’t convey it in an appropriate manner. We vapers are already leery about quality control on these mods and if we think a company isn’t gonna stand behind their product it’s a no go. There’s plenty of mods in the vaping sea. I wanted this mod but I’m holding off because nothing will ruin my day worse then $75 wasted on a mod that quits after a few weeks and a manufacturer telling me they don’t feel like helping me.
     
    Deucesjack and Raymcconn like this.
  8. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Part 2 dropping today. Unfortunately, it doesn't get better. Lmao. The good news, we may be doing a giveaway.

    Sent from my SM-N950U using Tapatalk
     
  9. stewartlegg71

    stewartlegg71 New Member

    Joined:
    Jan 4, 2019
    Messages:
    1
    Likes Received:
    2
    Just watched the vid jack... thanks for the info about dovpo usa.. I dont know what dovpo in the uk are like but I havent had a very good experience with my basium with them... Oh and if you have that spare topside its my birthday on the 9th Jan... just saying... haha..
     
    madstabber and Deucesjack like this.
  10. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Unfortunately, looks like it's a company wide problem. The fish always stinks ftom the head down.

    Go here and enter:

    https://r.tapatalk.com/shareLink?ur...share_tid=8487&share_fid=1952041&share_type=t

    Sent from my SM-N950U using Tapatalk
     
  11. Southvaperpt

    Southvaperpt New Member

    Joined:
    Jan 9, 2019
    Messages:
    2
    Likes Received:
    6
    I had the same problem with my first topside mod, the reseller give me one new but the old one as in DOA in store, no reply from Dovpo china
     
  12. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Such a shame because it's actually a nice mod and a game changer. Too bad Dovpo CS just sucks ass.

    Sent from my SM-N950U using Tapatalk
     
  13. SuperDusti

    SuperDusti New Member

    Joined:
    Jul 15, 2019
    Messages:
    1
    Likes Received:
    4
    Hey, my name is Dustin. I realize this is a pretty old post, but this is the first and only vaping forum I'm going to join and this mod is why.
    Just so you know dovpo is still making leaky topsides. I have the special edition, which looks soo rad. It's been replaced once by the vendor and sure enough, little drops behind the screen and this is two topside SE's from the same vendor. It's a shame :( Then i saw your video and my heart sank. Now I'm a member of a vaping forum and hopefully this never happens again :)
     
  14. Deucesjack

    Deucesjack 2 year member reviewer

    Joined:
    Jul 17, 2017
    Messages:
    3,552
    Likes Received:
    10,614
    Hey SD welcome to the VI Fam. While I never even wanted to make that video it did have a huge effect on Dovpo's CS. They are now doing the right thing by their customers and I like to believe I played a huge role in that.

    Sent from my SM-N950U using Tapatalk
     
  15. Whiskey

    Whiskey The TCIC Staff Member Moderator 2 year member Head of Giveaways

    Joined:
    Jul 19, 2017
    Messages:
    30,702
    Likes Received:
    129,448
    Welcome aboard @SuperDusti , Glad to have you here:emoji_hand_splayed::emoji_relaxed:
     

Share This Page